The client, a UK payments organisation required a new solution for sharing files with external members. The main purpose of this replacement is to transform the way internal and external people collaborate, share information and communicate.
What I have done
I have prepared a user research plan, and accordingly run 15 face-to-face interviews and launched two surveys (internal and external users) with 118 and 442 completed responses, respectively.
The user research findings generated three personas, scenarios and user journeys. The survey data have been to generate a user segmentation and validated the qualitative data.
As a result of the user research, I have designed a template for each business units to populate with their own content while providing consistency throughout. Then it has been suggested to gather more data and run a user flow workshop to define common tasks for managing external parties and relevant information.