Since 2011 I have been working as Experience Designer, User Researcher and Customer Experience consultant with public and private companies in many sectors (public services, financial, media, law firm, IT, energy, food and non food retail, entertainment).
Here some of my works.
Customer Portal: CX/UX product innovation
Customer Portal on Salesforce Community
User Research for Membership Programme
Mobile App for Baby Activities Tracking
Digital transformation Public sector
Customised Salesforce Service Cloud
Digital workplace on SharePoint