Customer Portal on Salesforce Community

The energy supplier was undergoing a digital transformation project and adopting a full set of Salesforce solutions to improve internal processes and customer relations.

Self-Service Portal

Compared to the early designs, it was necessary to refresh the UI to create a consistent digital brand identity and to improve features and functionalities.

After having gathered business requirements and sharing ideas with the solution architect, I’ve designed the new portal on Tablet portrait.

The portal new UI/UX design has then been documented and the small screen (smartphone) screen version has also been designed for most complex transactions.

GNE Symbols-Library
Symbols library (Sketch)

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