Category: Energy Utility

Projects

• Customer Portal for Energy Company (B2C SaaS Salesforce)

  

  The energy supplier was engaged in a digital transformation initiative, implementing a comprehensive suite of Salesforce solutions to enhance internal operations and customer interactions.

  B2C, Energy Utility, Innovation, User Experience, Vision & Exploration

• CRM for Energy Company (B2B2C SaaS Salesforce)

  

  The client (National Italian Energy Supplier) adopted the IT Company CRM solution and asked for the 80% of solution customisation to adapt their business and users requirements. In liaise with business and Technical stakeholders, I led the UX Team to design the new solution and successfully meet the project timeline.

  B2B2C, Energy Utility, Innovation, Leadership, User Experience